Sun. Oct 20th, 2019

What Are Observe Up Emails and Methods to Use Them Successfully


Observe up emails are an incredible supply of worthwhile data. In the event you plan them rigorously, you would possibly anticipate excessive engagement charges (e.g., open and click-through charge). This text is aimed toward serving to you apply observe ups strategically and improve the worth of your electronic mail advertising and marketing.

What’s a observe up electronic mail

A observe up electronic mail is an electronic mail you ship after any vital level within the buyer journey with a aim to gather a chunk of data.

You would possibly ship observe up emails to individuals who obtain your content material asking them in the event that they discovered it worthwhile.

You’ll be able to ship a observe up electronic mail to people who find themselves in the midst of a free trial of your service, with questions relating to their expertise.

You’ll be able to observe up after an occasion to be able to contact base.

You’ll be able to schedule your observe ups as autoresponders to create tailored packages that can completely match your subscribers’ wants and pursuits.

Take a look at our GetResponse Autoresponders

When ought to I ship observe up emails

I like to recommend following a easy precept – ship a observe up electronic mail every time there’s an data want that justifies sending one. Clearly, it is best to at all times think about your target market preferences and use widespread sense.

These data wants fluctuate from firm to firm and depend upon whether or not you use in a B2B or B2C atmosphere. Listed below are just a few widespread examples:

B2C observe up emails

Welcome electronic mail: an electronic mail despatched every time a brand new particular person joins your electronic mail advertising and marketing record. You need to use this electronic mail to point out the brand new subscribers what they’ll anticipate out of your electronic mail advertising and marketing program.

A fraction of a welcome electronic mail from Fellow. The e-mail promotes the awarded product, a weblog with fascinating content material, incentivizes buy with a reduction code, and informs in regards to the model’s social media channels.

You need to use the e-mail welcome collection to onboard new prospects. Right here’s a weblog explaining the best way to do it proper: Methods to Onboard New Clients with Welcome Emails

Thanks electronic mail: there are loads of causes to ship a thanks electronic mail. Perhaps somebody has purchased your product or took half in an occasion that you just organized? Observe as much as get worthwhile suggestions that can allow you to enhance your buyer expertise.

Outreach observe up: these are powerful nuts to crack. Right here’s what Ada Durzyńska, GetResponse weblog’s editor has to say: 

Because the weblog’s editor, I obtain lots of of outreach emails every single day and, what’s extra shocking, two occasions as many follow-up emails. Why is that? Nicely, many occasions, individuals need to observe up too shortly, typically following up two occasions on an electronic mail despatched 10 minutes earlier.

It’s solely pure for an individual to need to know if their electronic mail has been learn, and to need solutions ASAP. However, give the particular person you attain out to some extra time to learn your electronic mail and familiarize themselves together with your supply. If you wish to observe up shortly, wait at the least just a few hours. If it’s not an pressing matter – the soonest it is best to observe up is the subsequent day.

Keep in mind to at all times connect the earlier outreach message in your observe up in a manner you discover appropriate (ahead, reply, or as an attachment).

As for the e-mail’s copy – make it sound variety, light-hearted, and be affected person. Attempt to embrace a query in your observe up electronic mail, it’s more durable for the reader to skip. So, for instance, change the same old “Simply ensuring you noticed this” for one thing only a bit extra partaking, like “What do you consider my supply?”, and even one thing as easy as “is the silence a ‘no’?“.

Additionally, whereas making the e-mail as unobtrusive for the reader as you may, don’t be overmodest. “I’m following up on this electronic mail, as a result of it’s price not giving up!” will take you additional than “I do know you’re in all probability too busy to learn such emails, and I actually don’t need to hassle you…“. And, for the sake of being good to others, skip the “are you alive?!” and “I’m CC’ing all of your administration on this electronic mail”.

Make the topic line stand out, as a result of the extra artistic you get, the higher likelihood is you’re going to get a reply, both optimistic or adverse. Simply to be clear, “A fast observe up” is the topic line of (in all probability) 99% of observe up emails.


Free-trial observe up: if you happen to present a SaaS product, you in all probability supply a free-trial interval when individuals can check if it offers an answer to their issues. Ship at the least one observe up electronic mail in the course of the fee-trial to be able to monitor buyer satisfaction.

Product marketing campaign observe up: so that you’ve launched a promo marketing campaign for a brand new product. Monitor conversion and ship a observe up electronic mail to those that visited the touchdown web page.


Care of follow up email.

An electronic mail from care/of with custom-made product primarily based on survey outcomes.

Buyer satisfaction survey: ask your prospects if they’re glad together with your product and the general expertise. You’ll be able to ship a easy observe up electronic mail with an NPS rating.  Phase contacts primarily based on the notion of what you are promoting and personalize additional communication. E.g., discover out what’s bothering the sad ones, what you are able to do to enhance the client expertise, ask the blissful one for a testimonial.

Ikea follow up satisfaction email.

An electronic mail from IKEA with the Internet Promoter Rating (NPS), despatched after visiting their purchasing middle.


Buyer suggestions: use observe up emails to examine if prospects stay glad together with your product after the acquisition. Do not forget that glad prospects are more likely to come again and advocate your product. Such suggestions loop together with your prospects offers you with worthwhile data that helps you develop your product and can be utilized as user-generated content material for advertising and marketing functions.

B2B observe up emails

The client journey in B2B atmosphere may be longer and extra complicated. Listed below are just a few sensible ideas type the professional, Beata Patfield, Senior Enterprise Improvement Government at GetResponse:

Occasion observe up:

Be personable! Name them by identify, ask about one thing private you’d spoken about beforehand, present you have been really listening. Did their child ace these SATs?

Undergo your previous interactions. Had been there any questions you have been alleged to get again to them on? Be certain to do it now.

Be temporary. Don’t write a 3 paragraph electronic mail simply to ask them in the event that they like your product.

Go away the ball of their courtroom. Be certain to complete robust with a particular and actionable CTA – ‘Let me know what you suppose!’ or ‘When can we bounce on a name to debate your suggestions?’ is at all times higher than ‘let’s contact base’ or ‘wanting ahead to listening to from you’.

And at last, don’t overlook the CC. If they’d a colleague concerned within the dialog, ensure to incorporate them. In any other case, at finest you’ll be deemed as forgetful, at worst – disrespectful.

Gross sales observe up electronic mail:

Pace issues. Contact your prospects as quickly as you may after you hear from them. Do you actually need your competitors to beat you to it?

Don’t hand over. It could take as much as 5-7 tries to really get by to your prospect.

Examine your metrics. Do your emails get opened? Identical to with on-line advertising and marketing, it issues what time you ship your emails and what you set in your topic line. In the event you’re getting opens however not replies, revamp your content material.

Use a number of channels if one isn’t ample. No reply to your emails? Give them a name. Not selecting up? Search for them on LinkedIn on Skype – you could have many choices at your fingertips, all it’s important to do is look.

Be versatile and adapt. When you’ve established two-way communication, have a plan however be open to alter. Your course of is to reply the inquiry, demo the product, then attain a choice – however your prospect can change issues up on you, and also you simply must roll with it. It’s not about you, it’s about them.

In the event you like the thought of automated emails – utilizing autoresponders and advertising and marketing automation workflows to ship emails in particular time intervals or in response to your buyer’s actions, right here’s an ideal article for you:

30+ Automated Emails You Ought to Be Sending Right now

Observe up electronic mail vs observe up electronic mail cycles

A while in the past we did a podcast with Dr Dave Chaffey, CEO and co-founder of digital advertising and marketing recommendation website Good Insights, the place he provides the next recommendation:

“Try to be wanting on the lifecycle of the prospect, as they’re interacting with what you are promoting and determine how one can present reminders to encourage them to purchase with you.

(…) One of many touchpoints to begin with is the welcome. The very first thing you are able to do is create a welcome collection as a substitute of a welcome electronic mail. The welcome sequence is the primary impression. That first electronic mail you ship is in some methods crucial one. And if you happen to flip it right into a sequence, you may interact your viewers from the very starting of the subscription.”

Learn extra right here.

So, take into consideration the client journey, and resolve if one electronic mail or fairly a collection of emails will deliver the perfect outcomes. Right here’s a comparability between a single electronic mail and an electronic mail cycle.

Observe up electronic mail
Observe up electronic mail cycle

one-time alternative

a number of alternatives

you ask one query/strategy challenge from one angle

you may ask just a few questions/strategy the difficulty from completely different angles

you may progressively profile your contacts

Methods to write a observe up electronic mail

Listed below are just a few ideas that can allow you to write an efficient observe up electronic mail.

Ideas for writing an incredible observe up electronic mail

1. Consider the data you want to get

What precisely do you want to know? Consider carefully in regards to the objective of the observe up electronic mail. It is going to allow you to arrange a aim for the e-mail (decide CTA) and create a compelling electronic mail. This step determines whether or not it’s a good suggestion to ship this message in any respect.

2. Use a topic line and a preheader to supply a transparent message

The topic line and preheader are the weather that your contacts see earlier than opening the e-mail. Make good use of the inbox house and improve enagagement.

three. Hold it brief

Deal with the aim of the message. Whether or not you need to ask for a favor or pose a query, get straight to the purpose:

clarify why you might be emailing
present context
emphasize the decision to motion.

When do you ship observe up emails?

Able to create your individual observe ups?

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Be at liberty to share your recent ideas and finest practices within the remark field beneath. We’d like to study extra on observe ups from you.

What Are Follow Up Emails and How to Use Them Effectively (1).

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